Thursday, April 9, 2009

Northwest Airlines' Reply

You may remember that I went on a bit of a rant a few days ago after our experience with Northwest Airlines... If you didn't catch the rant, it's here...

Well, after I posted my rant, I sent a toned-down version through the Complaints link on Northwest Airlines' website... I'll spare you the reading of that letter, as it would be an exercise in duplication, albeit phrased a bit more moderately and less...um...colorfully than my blog... But it covered all the same points that I ranted about in my post...

Northwest Airlines responded today:

Dear Mr. Ivie,

RE: Case Number 7359766

Thank you for writing about your recent flight experience. On behalf of Northwest Airlines, we sincerely apologize for your disappointment with every aspect of your travel with us.

I am truly sorry for your disappointment with the schedule change of your travel. I understand this schedule change added hours to your travel time and diminished hours in Las Vegas. Please understand that when a schedule change does not meet our passenger's travel obligations, our passengers are eligible for a refund of their airfare. Therefore, no compensation is due for this schedule change as we allow refunds (before travel commences) on nonrefundable tickets due to this inconvenience.

Additionally, I apologize for your dissatisfaction with our checked baggage fee. Please understand that we do not add this cost to the fare prices because most passengers do not check luggage. We feel it is more logical to charge those that choose to check their luggage rather than charging everyone. Please know that passengers are allowed to carry-on one small bag as well as an additional item such as a briefcase, purse, camera case, etc. Prior to travel, we invite our passengers to visit the web site of their operating airline at either www.delta.com or www.nwa.com for the most up-to-date information on checked baggage. I am sorry you were unaware of this fee as it was located on your trip summary and receipt and also located online.

I also want to apologize for your disappointment as you were unable to receive seat assignments prior to departure. Please understand that our customers are able to purchase seat assignments online. If they choose not to purchase seat assignments, the only time they are eligible to receive their assignments is at the airport. This is why our agent was unable to reserve seat assignments for you. I am sorry your seat assignments changed, we try to accommodate everyone's seating request, however, I was pleased to know that you and your traveling companion were able to be seated next to each other.

I want to thank you, Mr. Ivie, for taking the time to bring this matter to our attention. As a WorldPerks member, your future business is important to us and I hope you will continue to choose Northwest for your air travel needs.

Sincerely,

Brittany Nelson
Customer Care
Northwest/KLM/Delta Air Lines

Northwest Airlines is now part of Delta Air Lines


And here's what I read:

Dear Mr. Ivie:

We're only responding because you asked us to.

Tough shit about the changed flights. Somewhere, in microscopic print, we said you could cancel your entire vacation if you didn't like us changing your flights around. You must have missed it and instead saw the big print about how it would cost you $500 to cancel your vacation package. So suck it.

Next to the microscopic print that said you could cancel your entire vacation if you didn't like us changing your flights, we put in there that we're going to charge you for baggage. You're clearly an idiot.

If you had given us more money, we'd have given you a seat assignment on the flight home from Vegas a lot sooner than we did. Money changes everything, idiot. Haven't you learned that lesson from us yet? You may be a bigger idiot than we initially thought!

We really don't care that you wrote to us. Just give us more money on future vacations, even though we have clearly demonstrated to you here that we were not at fault for anything, nor do we have any intentions of changing our business practices in the future.

Love,

Brittany

P.S. You're an idiot. You know, in case you missed it before.


I could rant some more about how Brittany didn't even address many of the points I made in my letter, nor did she give me any satisfactory answers to questions I raised... I could point out that her explanation of the seating assignment thing is complete crap, since we were able to get assignments on two of three flights without paying any extra money... I could mention that I literally laughed out loud at the comment that "passengers are allowed to carry-on one small bag"... (Britanny obviously hasn't ever traveled for four days and three nights, to think that we could get by on a "small" bag each...nor has she ever been on one of her own planes to see what people try to pass off as "small" bags...) And if "most passengers do not check luggage", who were all those people standing with me in baggage claim?

But I just don't care anymore... Northwest/Delta Airlines is dead to me...

Maybe all airlines are like this...I don't know... But I do know that Southwest Airlines manages to find a way to transport people's luggage without charging extra money, so at least I'll have that problem solved with a different airline... And if all the airlines are like this...well...we have casinos here in Indiana that I can drive to...

Pardon me while I get on-line and cancel my WorldPerks membership...

21 comments:

  1. LMFAO. Your interpretation of the letter was spot on and hilarious! I can't ever remember flying on NW.... and don't plan to! LaFayne

    ReplyDelete
  2. The players would begin as members of the SCA, going to
    Phoenix for the Estrella War. This was zero cost because
    the students went to local stores and asked for
    either donations and gift cards to purchase these items.
    I hope you have fun planing a birthday party for your tween,
    I hope my birthday party ideas for tween's helped you.

    my site; global Positioning systems gps

    ReplyDelete
  3. On Sunday nights Erin Jaimes hosts a blues jam where
    anyone from Alan Haynes to Gary Clark, Jr. At the end of each round read out the
    cumulative scores. The food is decent and the drink specials on Tuesdays include $2.


    Visit my web blog: easy pub quiz and answers

    ReplyDelete
  4. The players would begin as members of the SCA, going to Phoenix for the Estrella War.
    This was zero cost because the students went to local stores and asked for either donations
    and gift cards to purchase these items. Cranberry studios developed this sequel while publisher Anaconda brings it to
    you in stores.

    Here is my homepage ticketmaster com

    ReplyDelete
  5. Also, we need to determine the rounds of the quiz according to it.
    * Team answer sheets - Basically a grid lined A4 type sheet with
    answer write in numbered boxes and a line on top
    for the team name. The decline of the East side blues scene was disheartening, but, it also gave rise
    to the need for a fresh start, which came in the form of the next blues-only venue, Antone's, founded by the late Clifford Antone, during the summer of 1975.

    Feel free to surf to my web-site ... free pub quiz and answers

    ReplyDelete
  6. Upon returning to the starting line, the first player
    must pass the sugar cube to the next teammate in line and so on.

    I've played Nancy Drew for years and even her saccharine personality is more 3D than Lindsay or 'Linds') as she calls herself. Every Halloween party that people remember later in the year by saying things like "Do you remember so-and-so's
    Halloween party last year.

    Also visit my weblog ... individual health Insurance

    ReplyDelete
  7. One thing that you should practice, and the only time that I believe you will dump your kayak will be when exiting and re-entering
    the boat. They can be found online as well as in many kayak shops across the country and in sporting good stores.
    All these factors are important when choosing your kayak.


    My web site: continental airlines

    ReplyDelete
  8. (Thank you rounds are always welcome, of course. Brazenhead is a great place to go with your family
    or for a business lunch or dinner, but if you are looking for a party atmosphere, this isn't it. The decline of the East side blues scene was disheartening, but, it also gave rise to the need for a fresh start, which came in the form of the next blues-only venue, Antone's, founded by the late Clifford Antone, during the summer of 1975.


    my site; free pub quiz and answers

    ReplyDelete
  9. On Sunday nights Erin Jaimes hosts a blues
    jam where anyone from Alan Haynes to Gary Clark, Jr. At the end of each round read out
    the cumulative scores. 8.

    my weblog pub quiz aberdeen

    ReplyDelete
  10. (Thank you rounds are always welcome, of course. Anna had been looking
    through my phone while I was naked. The food
    is decent and the drink specials on Tuesdays include $2.



    My web blog ... Free Quiz Answer Sheets

    ReplyDelete
  11. The decor on the inside of the restaurant is absolutely beautiful.
    * Team answer sheets - Basically a grid lined A4 type sheet with
    answer write in numbered boxes and a line on top for the team name.
    They feature almost nightly drink specials and some form of entertainment every night of the
    week--DJ's, live music, trivia, you name it.

    my weblog - pub quiz archives

    ReplyDelete
  12. Narrow blood vessels lie alongside the intestines of the earthworm and they
    absorb the nutrients from the alimentary canal feeding the rest of the body.
    Below are listed a few popular pubs where one can chill
    in Mumbai. 8.

    Here is my weblog - free quiz answer sheets

    ReplyDelete
  13. In that case, this kind of question should not be taken from any show telecasted in specific country.
    * Team answer sheets - Basically a grid lined A4 type
    sheet with answer write in numbered boxes and a line on top for the team name.
    The Bull's Head Pub, Bangkok.

    Visit my web page - pub quiz austin texas

    ReplyDelete
  14. Some were practical, of course, but others were psychological and emotional.
    Brazenhead is a great place to go with your family or for a
    business lunch or dinner, but if you are looking
    for a party atmosphere, this isn't it. Ask your local club to run this for you.

    Visit my blog pub quiz amsterdam

    ReplyDelete
  15. The only hurdle to accessing this is of course
    human limitations and the fact that the brain does not
    function solely as a learning tool for the human being. *Rounds table format.
    The decline of the East side blues scene was disheartening, but,
    it also gave rise to the need for a fresh start, which came in the form of the
    next blues-only venue, Antone's, founded by the late Clifford Antone, during the summer of 1975.

    Feel free to surf to my site: easy pub quiz and answers

    ReplyDelete
  16. Narrow blood vessels lie alongside the intestines of the earthworm and they
    absorb the nutrients from the alimentary canal feeding the rest of the body.

    * Team answer sheets - Basically a grid lined A4 type sheet with answer write in numbered boxes
    and a line on top for the team name. The food is decent and
    the drink specials on Tuesdays include $2.

    my site: pub quiz answers and questions

    ReplyDelete
  17. Also, we need to determine the rounds of the quiz according to it.
    You must definitely be planning to make it special and memorable by keeping a good theme, ordering the best food and choosing
    the best games. The buccal cavity is a small cavity
    that has neither jaws nor teeth.

    Have a look at my blog: redtooth pub quiz answers

    ReplyDelete
  18. Features of Blu-ray Gamer Software Around Its Electronics
    Counterpart

    Also visit my web blog ... Epson Powerlite Home Cinema 3020e

    ReplyDelete
  19. Madness Of Fashionable Quality: wireless Home cinema Systems

    my web blog eurocasino

    ReplyDelete
  20. " cable " For Sensible: Home Live theatre Wiring Application

    Check out my homepage :: video to mp3 converter download

    ReplyDelete
  21. Examples of the Types With Hdtv Recorder?

    Feel free to visit my web site; payday ()

    ReplyDelete

What's on your mind?